3. Customer Support Information
Purpose: To provide customer support and resolve issues.
Source: Directly from you.
Information collected: Name, email, phone number, and communication content.
Disclosure: Shopify and support tools.
Minors
This Site is not intended for individuals under 16. We do not knowingly collect personal information from children.
Sharing Personal Information
We share personal information with trusted third-party service providers to operate our business, process orders, and deliver our Services.
These service providers include:
- Shopify – Our ecommerce platform provider used to operate our online store and manage customer data: https://www.shopify.com/legal/privacy
- Payment processors – Such as PayPal and other secure payment gateways used to process transactions and prevent fraud
- Shipping and fulfillment providers – Used to deliver your orders, including logistics partners and fulfillment networks
- Marketing and analytics partners – Such as Google and Meta, used to analyze website performance and deliver advertising services
We only share the personal information necessary for these providers to perform their services.
We may also disclose personal information if required to:
- Comply with applicable laws and regulations
- Respond to lawful requests such as subpoenas or court orders
- Protect our rights, property, or safety
- Prevent fraud or security issues
Behavioral Advertising
We use personal information to deliver interest-based advertising and marketing communications that may be more relevant to you.
This may include using information such as:
- Pages you visit on our Site
- Products you view or search
- Purchase history and shopping behavior
- Device and browsing information (such as cookies and IP address)
We may share this information with advertising partners to enable personalized advertising on third-party platforms, including:
- Google Ads
- Meta (Facebook and Instagram)
- Microsoft Bing Ads
These partners may use cookies, pixels, or similar technologies to deliver targeted ads based on your interests and activity.
You can learn more about how Google uses your data here:https://policies.google.com/privacy?hl=en
Google Analytics opt-out:
https://tools.google.com/dlpage/gaoptout
Advertising Opt-Out Options
You may opt out of personalized advertising at any time:
- Facebook Ads Settings: https://www.facebook.com/settings/?tab=ads
- Google Ads Settings: https://www.google.com/settings/ads/anonymous
- Microsoft Advertising Opt-Out: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
SMS/MMS Marketing
By subscribing to Tankaneo SMS marketing messages, you agree to receive recurring automated promotional messages.
These messages may include:
- Order updates and promotional offers
- Product announcements and marketing content
Consent is not a condition of purchase.
Message and data rates may apply depending on your mobile carrier.
You may opt out at any time by replying: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.
After opting out, you may receive a final confirmation message.
Your Rights
United States (CCPA/CPRA)
Depending on your state of residence, you may have the following rights regarding your personal information:
- The right to request access to the personal information we collect, use, or disclose about you
- The right to request deletion of your personal information, subject to legal exceptions
- The right to request correction of inaccurate personal information
- The right to opt out of the “sale” or “sharing” of personal information for targeted advertising purposes
To exercise any of these rights, you may contact us at: support@tankaneo.com
We may need to verify your identity before processing your request. We will respond to your request in accordance with applicable laws.
European Economic Area (GDPR)
If you are located in the European Economic Area (EEA), you have the following rights under applicable data protection laws:
- Right of access to your personal data
- Right to rectification of inaccurate or incomplete data
- Right to erasure (“right to be forgotten”)
- Right to restriction of processing
- Right to data portability
- Right to object to processing, including direct marketing
To exercise these rights, please contact us at: support@tankaneo.com
Where required, we may transfer your personal data outside the EEA, including to countries such as the United States and Canada. In such cases, we implement appropriate safeguards to protect your information in accordance with applicable data protection laws.
Cookies
We use cookies and similar tracking technologies for the following purposes:
- Strictly necessary cookies – required for website functionality and secure checkout
- Analytics cookies – to understand how visitors interact with our website and improve performance
- Advertising cookies – to deliver personalized advertising and measure campaign effectiveness
You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect site functionality and user experience.
Do Not Track
Some browsers offer a “Do Not Track” (DNT) signal. Please note that there is no industry standard for responding to DNT signals, and our Site does not change its data collection practices when such signals are detected.
User-Generated Content & Social Media
If you submit or post content to our Site or on our official social media channels (including reviews, comments, photos, or other materials), such content may be publicly visible.
You acknowledge that publicly shared content may be accessed, collected, or used by others outside our control. We are not responsible for the actions of third parties regarding such content.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: support@tankaneo.com
Address: No. 39 Tangkang Road, Hangzhou City, Zhejiang Province 311100, China
